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Before you write us
Common questions.
The five we hear most. If yours is here, you'll have an answer faster than email.
Visit mylemonmint.com/delete-account and confirm via email. Your data is removed after a 30-day grace period. You can cancel deletion any time during the grace period by emailing us.
Open the app, tap “Sign in”, then “Forgot password”. You'll get a reset link by email. If you don't see it within five minutes, check spam, then write us.
Tap the meal entry, hit edit, and adjust either the name or the calories. The team learns from corrections — over a few days you'll see fewer mistakes for foods you eat often. For dishes Lemonmint consistently misses, write us with a photo and we'll improve the model.
Subscriptions are managed by Apple (iOS) or Google (Android), not by us directly. Open Settings → Apple ID → Subscriptions on iOS, or Play Store → Subscriptions on Android. Cancelling stops the next renewal; your access continues until the current period ends.
Email support@mylemonmint.com with the name of your practice and how many patients you'd like to onboard. We'll send a connect code your patients enter once during signup — their data then surfaces in your clinician dashboard.