Support
Contact our team, resolve an issue, or find an answer below.
Tell us what happened and what you expected. For app issues, include your device and app version.
Find an answer
Account & access
I can't sign in. Where do I start?
Check that you're using your Lemonmint account email. To reset your password, tap “Forgot your password?” on the sign-in screen. Enter your email, then use the reset code to choose a new password.
Still unable to get in? Contact us about your account. Never send your password or verification code.
My password reset code hasn't arrived.
Check your spam or junk folder and confirm that you entered the correct account email. Once the resend countdown ends, tap “Resend code” in the app. If it still doesn't arrive, let us know which email address you used.
I need help changing my account details.
You can update your name in the app's profile editor. For help with your account email or access, contact support with your current account email and the change you need. Don't include your password.
Meals & guidance
The meal estimate doesn't look right.
Photo-based estimates can miss an ingredient or misread a portion. Open the saved meal and tap “Edit” to review and correct its details. If the issue keeps happening, tell us which food was misidentified and what the estimate showed.
What is the difference between Mint and Lemon?
Mint helps you understand an individual meal and shares that context with Lemon. Lemon reviews the week, identifies patterns, and decides which priority deserves your attention next.
I missed a few days. Do I need to start again?
You can continue with your next meal. A gap in your logs does not mean you need to recreate every missed entry. If something appears to be missing rather than unlogged, contact us with the affected dates.
App issues
The app isn't working as expected.
Close and reopen the app, and check your internet connection. If the issue continues, send us your device model, app version, and the steps that led to the problem. Report an app issue.
I can't take a meal photo.
Check that Lemonmint has permission to use your camera in your device settings. If the camera still won't open, tell us what happens, including any error message you see.
A meal or entry seems to be missing.
Check that you're viewing the intended date and are signed into the expected account. If the entry is still missing, send us its approximate date and time, plus what you logged. Please avoid reinstalling the app until we've helped you check the issue.
Privacy & data
Where can I learn how my information is used?
Our privacy policy explains how Lemonmint handles personal information. For a question about your own account or data, contact support.
How do I request account deletion?
Visit the account deletion page to review the process and submit a request. If you can't access the email connected to your account, contact support for help.
What should I include in a support message?
Include your account email and a description of the issue. Don't include passwords, verification codes, payment details, or medical records. Share only the information needed to explain the problem.